To ensure that all our items are in good condition for the next hirer, when hiring outdoor clothing and / or equipment from us, you agree to the following terms and conditions:

PAYMENT FOR GOODS

  1. Full payment is required before items are hired, in cash, EFTPOS, bank transfer or credit card.
  2. If paying by credit card, we only accept Visa or Mastercard.  Credit card charges apply:
    1. $3 if your total purchases are up to $100 or
    2. 3% if your total purchases are more than $100

REFUND FOR ITEMS RETURNED EARLY

  1. There are no refunds for items returned early as we have to cover our staff costs and overheads.

BOND

  1. A bond is required when you take any of our equipment out for hire.
  2. We only accept a valid credit card number, name on card, expiry date and CVC number.

CARE OF EQUIPMENT

  1. All clothing and equipment must be treated with good care and used according to instructions.

DIRTY OR DAMAGED RETURNED ITEMS

  1. We will charge reasonable cleaning costs, including freight (if items have to be cleaned off-Island) and staff times (staff time minimum $30.00).
  2. We will charge for the repair of damaged items, including repair costs, freight (if items have to be repaired off-Island) and staff time (staff time minimum $30.00).
  3. If damaged beyond repair, full current replacement cost is required, including freight costs and staff time (staff time minimum $30.00) for replacing items.

SAFETY

  1. If hiring cookers and buying gas bottles, ensure they are only assembled / dismantled outside or in well ventilated places (window or door open) and away from naked flames.
  2. Only use in well ventilated places – open a window and never use cookers inside a tent.
  3. Ensure you only turn on low when first lighting, then adjust the flame accordingly.
  4. Do not use the cooker where it can get knocked over or a draught can blow out the flame.
  5. Never leave your cooker unattended when it is in use.
  6. Let the cooker get cold before dismantling and packing away.

RETURNING GOODS

  1. Goods must be returned clean and in good order.
  2. Goods must be returned on the agreed date and time.
  3. $20.00 will be charged for late returns, in addition to the standard charge per item per day.
  4. Goods must be returned only to our Ruggedy Range Booking Office / Outdoor Shop where gear was hired (14 Main Road, Stewart Island).

ENSURE YOU HAVE TAKEN YOUR PERSONAL BELONGINGS

  1. Please remove your personal items out of pockets, packs, sleeping bags.
  2. If you leave anything and you require that it is sent to you, we will charge freight and administration costs.

DROP-OFF OR PICK-UP OF GEAR

  1. We charge $20.00 if you want, per drop-off or per pick-up of items within Stewart Island.
  2. We charge relevant freight costs and $15.00 if you want items sent to Bluff or Invercargill or delivered back to us from Invercargill or Bluff.

SPECIFIC ITEMS

See our Do’s and Don’ts for things that will help you care for the equipment and ensure they will last a long time:

Sleeping Bags

Do’s

  • Pack away only on clean surfaces e.g. bunks
  • Always keep in plastic bag provided
  • Store inside your pack
  • Use the Cotton Liners supplied or you can use your own.

Don’ts

  • Don’t pack on floors which are generally always dirty or on bare ground
  • Don’t force zips they are expensive to replace
  • Avoid storing them on the outside of your pack
  • Don’t burn candles or smoke whilst using sleeping bags
  • Don’t wash in washing machine.

Backpacks

Do’s

  • When taking off – put on clean ground not in the mud!
  • Pack your gear inside the Yellow Liners supplied
  • Pack food items, toiletries or shoes in plastic bags to avoid spills / soiling

Dont’s

  • Don’t put down on muddy surfaces
  • Don’t allow loose food, liquids muddy items to soil the packs

Hiking Poles

Do’s

  • Clean the mud / grit off the poles before closing them.
  • Stand upright so they are out of the way and not a trip hazard.

Dont’s

  • Do not close poles when muddy / sandy or covered in grit – wash off first.
  • Don’t leave flat on the ground as you may step on them or trip on them.
  • Don’t lean or sit heavy packs on the poles.

Raincoat

Do’s

  • Wipe off mud with clean cloth
  • Store where they are not dragging in the mud

Dont’s

  • Don’t put in washing machine – we have to use a special cleaner.
  • Don’t soak in water – it will wear off the waterproofing

Rainpants, Gaiters

Do’s

  • Adjust them so they fit properly and do not drag in the mud or wear out under the heel of your boots
  • Wash all mud off thoroughly

Dont’s

  • Don’ts use soap or hot water.

Pots with plastic handles

Do’s

  • Move handles (especially plastic covered handles) away from flames
  • Use low heat – pots are thin and food will burn easily

Dont’s

  • Don’ts leave food cooking unattended for long periods.
  • Don’t leave plastic cutlery in the pot whilst food is cooking – they will melt.

Plates, Cups, Cutlery

Do’s

  • Wash in hot water with soap

CONTACT DETAILS

You agree to supply details of the trip, our hire gear is being used for, when you plan to return (date and approximate time), at which accommodation you are staying, and on what date, how and what time you plan to leave Stewart Island, to allow us to ensure that our gear is returned in time.

 

SEARCH & RESCUE

NZ Police and Land Search & Rescue may contact us for assistance in locating a person / s in the outdoors.  Either you, your party or someone else may need assistance. When you hire from us, you agree to our providing NZ Police and Land Search & Rescue with details you have given us during your hire.